If you are a Client admin, Respondent or Rater the system will generate an email to you with instructions on what you need to do.

Emails from the system are sent from [email protected]. Sometimes, these emails are not always received due to our emails landing in your junk folder or your organisations firewall is blocking these emails.

To work around this, please speak to your IT department to allow emails from [email protected] to be received.

Please note if you are using mimecast for your emails, please also check these folders as mimecast can filter out our emails so they are never received.

If you still cannot find any emails, please contact us via the intercom widget or via [email protected].